Terms and Conditions

  1. Introduction

      Welcome to Biz Customer Care, operated by Kadency LTD. These Terms and Conditions govern your access to and use of our customer support services. By accessing or using our services, you agree to comply with these terms. If you disagree with any part of these terms, you may not access our services.

  1. Services

      Our services include phone support, email management, live chat support, social media management, appointment scheduling, and customer technical support. We strive to provide reliable and professional assistance to enhance your business operations.

  1. Service Level Agreement (SLA)

      We are committed to providing high quality services and aim to meet the following service level targets:

        Response Time: Our team will respond to customer inquiries within 24 hours during standard business hours.

        Resolution Time: We will make every effort to resolve customer issues promptly and aim to achieve a resolution within 24 hour for standard inquiries.

        Availability: Our services are available 24 hours a day, 7 days a week, excluding scheduled maintenance periods.

        Service Reliability: We strive to maintain a service uptime of 99.9 % and will notify users of any planned maintenance or service disruptions.

  1. Payment and Billing

      Payment for our services is due upon receipt of the invoice. Failure to pay may result in suspension or termination of services. All fees are non-refundable unless otherwise specified. Pricing and billing details are outlined in our pricing page.

  1. User Responsibilities

      Users are responsible for maintaining the confidentiality of their account credentials and for all activities that occur under their account. Users agree not to misuse our services or engage in any unlawful activities. We reserve the right to suspend or terminate accounts that violate these terms.

  1. Intellectual Property

      All content provided through our services, including but not limited to text, graphics, logos, images, and software, is the property of Kadency LTD or its licensors and is protected by copyright and other intellectual property laws. Users may not reproduce, distribute, or modify our content without prior written consent.

  1. Limitation of Liability

      We strive to provide high quality services, but we make no warranties or representations regarding the accuracy, reliability, or suitability of our services. In no event shall Biz Customer Care or its affiliates be liable for any direct, indirect, incidental, special, or consequential damages arising out of or in connection with the use of our services.

  1. Governing Law and Dispute Resolution

      These Terms and Conditions shall be governed by and construed in accordance with the laws of the United Kingdom. Any disputes arising from these terms shall be resolved through arbitration in London. Users agree to submit to the exclusive jurisdiction of the courts located in London for any legal proceedings.